Privacy policy

In accordance with the General Data Protection Regulation (hereinafter, the “GDPR”), Docaposte Arkhineo informs you that we place the protection of personal data at the heart of our business and the services we offer you. This Policy sets forth the principles and guidelines for the protection of Personal Data for users of the https://my.arkhineo.fr, https://auth.arkhineo.fr, https://login.arkhineo.fr.

Data controller

Your data are processed by Docaposte Arkhineo, a subsidiary of the DOCAPOSTE Group with a capital of 100 000, whose registered office is 45/47 boulevard Paul Vaillant Couturier – 94200 Ivry-Sur-Seine, chaired by Charles du Boullay and whose Unique Identification Number is 435 405 923 (RCS of Créteil).

Purpose of the processing

We collect your data to enable you to access and use the Arkhineo electronic archiving service. Hereafter, the different purposes of personal data:

Name Purpose
Archiving of electronic data in the Arkhineo EAS (Electronic Archiving System) Identification of customer spaces and customer archives. Indexing of customer archives and preservation of customer archives
Access for client users Access for authorised client users to access archive management functionality and consultation
Session cookies For more information : please visit our cookie policy.

Legal basis of the data processing

The legal basis for processing your personal data is Performance of a contract.

Processed personal data

The personal data sets processed are as follows:

  • Archive metadata.
  • Customer data: archives constituting the archiving service. These data are inaccessible by Arkhineo;
  • Client connection identification data: IP address of client servers, surname, first name, email, telephone number.

Categories of data subjects of the processing

The persons concerned by the processing of personal data of the website sites https://my.arkhineo.fr, https://auth.arkhineo.fr, https://login.arkhineo.fr are the customers of Docaposte Arkhineo.

Recipients or categories of recipients of the personal data

With regard to the purpose of this processing, the data processed on the site https://my.arkhineo.fr, https://auth.arkhineo.fr, https://login.arkhineo.fr are intended for :

  • Production service (commissioning and monitoring of service use) of Arkhineo Docaposte. 

Duration of data retention

Name Duration
Archiving of electronic data in the Arkhineo EAS (Electronic Archiving System) Is defined according to the contractual duration of each client.
Access for client users Is defined according to the contractual duration of each client.
Session cookies Time of the session.

At the end of this storage period, your data is securely deleted manually. On the occasion of this deletion, a protocol is formalized.

Rights of the data subject

The legal basis of the processing carried out by Docaposte Arkhineo is Performance of a contract, which may affect the rights and freedoms of the data subject. With regard to this legal basis of processing, we remind you that you can exercise the following rights, according to the European legislation on data protection:

  • Right of access: you have the right, without prior justification, to ask directly to Docaposte Arkhineo to access the personal data concerning you. Thus, any user will have the right to access the data recovered by contacting the service in charge of data protection;
  • Right to rectification of your personal data: in case of processing of your personal data, Docaposte Arkhineo implements appropriate measures to guarantee the accuracy of your data and their update for the purposes for which they were collected. If your personal data are inaccurate or incomplete, you have the right to obtain their rectification;
  • Right to erasure of your personal data: you have the right to request, in certain specific situations, that personal data concerning you be erased. This right to erasure may be exercised by data subjects when:
      • Your data is used for prospecting purposes;
      • Your data is no longer necessary for the purposes for which it was initially collected or processed ;
      • Your data is processed unlawfully;
      • Your data must be deleted to comply with a legal obligation.
  • Right to data portability: you have the possibility of recovering part of your personal data in an open and readable format for re-use for personal purposes ;
  • Right to object or right to withdraw consent: You have the right, at any time, to object to your data being processed. However, this right of objection is not a right to the simple and definitive deletion of all data concerning you. Thus, the request to object will not be met if:
      • There is a legitimate and compelling reason(s) to continue processing your data;
      • Your data is necessary for the establishment, exercise or defense of legal claims;
      • There is a legal obligation to keep your data.

For all requests relating to the exercise of your rights, you may contact DOCAPOSTE at the following address: privacy(at)docaposte.fr

Right to file a complaint with the CNIL

We remind you that you have the right to lodge a complaint with the supervisory authority, the Commission Nationale de l’Informatique et des Libertés (CNIL).

Contact and data protection officer

The appointment of a Data Protection Officer demonstrates the DOCAPOSTE – La Poste group’s commitment to the protection, security and confidentiality of its customers’ Personal Data.
If you have any questions about this privacy policy and the data processing activities implemented by Docaposte Arkhineo, a subsidiary of the DOCAPOSTE Group, or if you wish to exercise any of your rights under the GDPR, please contact :
The appointment of a Data Protection Officer demonstrates the DOCAPOSTE – La Poste group’s commitment to the protection, security and confidentiality of its customers’ Personal Data.
If you have any questions about this privacy policy and the data processing activities implemented by Docaposte Arkhineo, a subsidiary of the DOCAPOSTE Group, or if you wish to exercise any of your rights under the GDPR, please contact:

By post:
DOCAPOSTE
PRIVACY-RGPD Unit
45/47 boulevard Paul Vaillant Couturier
94200 Ivry-sur-Seine

By email:
privacy(at)docaposte.fr